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TERMS AND CONDITIONS – Kingsgate Motel, Nelson

To ensure fairness to all customers and to maintain a high standard expected as members of Hospitality NZ we have adopted the following policies:

Cancellations for Individual Bookings

Cancellations or amendments to bookings must be done in writing by email or phone.

Cancellations can be made up until 2 days (48 hours) prior to arrival without charge. However, any cancellations within 48 hours of arrival will be charged the full cost of the stay, However we will endeavour to on-sell the rooms and will refund any on-sold room tariffs, minus a one-off administration fee equal to the value of your first night’s accommodation.

Kingsgate motel strongly recommend that travel insurance is purchased to cover costs arising from unforeseen circumstances and changes in travel plans.

Cancellations for Group or Multiple Bookings

A Booking of Multiple Rooms Under One Name (Or Different Names) By One Individual/Company

Cancellations or amendments to bookings must be done in writing by email or phone. Cancellations or amendments with less than 14 days’ notice from 2pm on the check-in day will result in the total amount of the booked accommodation being charged to the guest’s credit card. However we will endeavour to on-sell the rooms and will refund any on-sold room tariffs, minus a one-off administration fee equal to the value of your first night’s accommodation for each room booked.

No-Shows

If you haven’t cancelled your booking in writing or by phone within the required time and you don’t turn up, the full room rate will be charged to your credit card.

Reception Hours

Weekdays 7.30am to 9am Weekends 8am to 8pm

*Any check-in after 9pm Weekdays or 8.30pm Weekends, please make contact with us so special arrangements can be made for your key. Check-In: is available from 2pm on the day of arrival *

Check-out time is 10am on the day of departure

*Early check-in and late check-out is only by arrangement with motel management and may incur an additional charge.

Payment

Seven days before check-in your credit card may be charged for the total amount of your accommodation.

A surcharge of 3% will be added to all Visa and MasterCard transactions.

Guests are required to pay at check-in.

Overdue/recovery charges may be made if your account is not paid on time. Overdue accounts will attract a credit financing charge of 5% per month.

Parties And Noise

Kingsgate strictly enforces a NO PARTIES and NOISE Policy for the comfort of all guests, and will not tolerate excessive noise at any time. Guests who do not comply with these policies and disrupt the peace and quiet enjoyment of other guests will be required to vacate the premises immediately and without refund. The credit card of the registered guest will be subject to charges for damages due to guest complaints regarding excessive noise during posted quiet hours. This may include paying the tariffs for guests who leave as a result of your excessive noise. All visitors to your room must leave quietly by 10pm.

Changes In Reservation Term

Earlier departure than the reserved date may not result in a refund unless the motel management approve and are able to re-let the booked accommodation.

Guests

Visitors are permitted at the management’s discretion.

We do NOT allow large, noisy gatherings or parties in our rooms.

Guests must leave the premises quietly before 10pm.

The registered guest is responsible for the behaviour of all of the visitors to their room for the duration of the registered guest’s stay. All deliberate and/or reckless acts that result in damage to Kingsgate motel property and any costs associated with inappropriate behaviour resulting in loss of income to the motel will be charged to the registered guest.

As parking space is limited, visitors vehicles are to be parked outside the complex.

Smoking

If you do smoke in your unit, you will be personally charged NZ$150 minimum, to cover specialist cleaning and resulting loss of income. Smoking in the unit may result in a fine and/or immediate eviction.

Strong Smelling Foods

In order to avoid residual lingering food odours that may be offensive to subsequent guests – the cooking of strong smelling foods is not permitted in this motel. If strong residual odours remain, the registered guest may be charged a minimum of $100 for the cost of professional cleaning. If the room cannot be rented until the smell is removed, the registered guest will be charged for the resulting loss of income to Kingsgate.

Tariffs

Extra Charges may be levied for; late check out, the extra cleaning of a room after the cooking of spicy foods